In a world dominated by automated call systems and endless robot calls, Family & Children’s Services Call Center ensures callers receive personally answered calls by a warm behavioral health professional who makes the appointment scheduling process as easy as possible. Our five appointment coordinators can schedule for all inpatient or outpatient services at any of our 9 locations. Persons in a serious psychiatric crisis can be triaged to the Crisis Care Center for immediate help.
Unlike other health care providers, there is no waiting list at FCS. As the largest safety-net provider in the community, we wanted to ensure that when people need help they can get it. Our innovative intake program provides rapid access.
The convenience of the Call Center is that without the hassle of being transferred to different departments, a client, or referral source for a client, can efficiently have their questions answered about FCS’s services, receive recommendations about a service and/or program, find out which provider is best suited for the client’s insurance/payor source and immediately set an initial appointment. In fact, in the last six months, the Call Center handled 15,354 calls (about 100 a day).
Call Center supervisor Rebecca Beard said, “Our team serves as the front door to Family & Children’s Services. We provide excellent customer service to all of our callers and ensure that even if someone called us for resources or for a service we cannot provide, they have a great experience with FCS and will feel encouraged to call us back if they need services in the future.”
If you know someone that is looking for a place to turn to help, have them call the Family & Children’s Services Call Center at (918) 587-9471.
